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We guarantee all of our products. If you are not satisfied with anything we make, return it to Golden Hour for a repair, replacement or refund.


All packages will be shipped via The U.S. Postal Service. All orders will be shipped within 1-3 business days from date of order. Shipping fees are non-refundable. For expedited shipping please contact customer service.


USPS 1st Class - $4.99


Priority / 1st Class International - $17.95  (Please allow 6 - 10 business days for delivery)

International Express - $39.95 (Please allow 3 - 5 business days for delivery)     

* Please note: Golden Hour is not responsible for, nor can we offer, any specific advice regarding any customs related fees or delays that you may incur. For specific information, please consult with your local government import office.                                                         


We believe in protecting the privacy of our customers. If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, or promotional offers from our partners. If you have any questions or concerns about the privacy or security of your information, please contact us. customerservice@goldenhourcompany.com


Golden Hour accepts returns and exchanges by mail. Please send package with a carrier who can provide tracking and insurance, Golden Hour is not responsible for packages lost during return shipment if proof of delivery is not available. Please allow 2-3 weeks for processing returns and exchanges.

Please send any returns to:

Golden Hour Returns
1851 48th Ave
San Francisco, CA 94122

If you are returning an item by mail, please include a note with; your name, daytime phone number, and address as well as a brief description of what you are returning.


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